Technical Support

Walk with Path Insoles

  • The insoles should already be connected. If they have disconnected for some reason, please follow the reconnection steps in the main guidance booklet or contact o.greenhalgh@lancaster.ac.uk

  • Place the charging circle on the heel of each insole. They are not magnetised, so please ensure the circles are lined up with the circles on the heel of the insole. You should see a blue light if the insoles are charging. It takes 4-6 hours to recharge

  • Once fully charged, the smart insoles should last at least 1 day. We recommend charging overnight.

  • When on the ‘my activity’ page, press ‘view more’ under ‘Pressure Distribution’ and then press ‘My Data in Real-Time’ to see a live pressure map of your foot. Low pressure is blue, medium pressure is green to yellow and higher pressure is orange to red.

  • On the homepage scroll down to the bottom of the page and press ‘start custom test’. Press ‘continue’ until you see a page titled ‘recording’. You can now walk around for 2 minutes and then press ‘finish test’. You can then enter a name for the test (not mandatory) or press ‘continue.’ You have now completed a walk test!

  • Yes, you will receive a notification from the Path Active App if your foot pressure has been at a constant high level for 15 minutes (level 1 alert). You will then receive another notification if this high pressure is maintained for 30 minutes (level 2) and 1 hour (level 3).

  • No, the research team have access to your data but will not be alerted to high pressure notifications. The pressure data and alerts provide you with more information to help you check your feet and know when to put your feet up and have a cup of tea!

  • Pressure (bottom of your feet only) Time spent sitting/standing/walking Temperature (bottom of your feet) You will receive a weekly report of your activity from the research team.

  • Research has shown that wearing the smart pressure-monitoring devices (like the ones used in this study) for 4.5 hours a day, significantly reduces your risk of developing an ulcer. Therefore, we recommend wearing the insoles for at least 4.5 hours a day.

  • Please stop wearing the insoles/socks immediately and contact s.skidmore@keele.ac.uk at the soonest opportunity.

Sensoria Socks

  • Place the charged cores into the cradles on the feet (the cores are not specifically sided so you can place the cores on either side). The cores have two white lines which line up to the two white lines in the cradles on the sock.

  • Place the Sensoria Core into the charging cradle, ensure the USB is plugged into the charging cradle and plugged into a power source.

  • Once fully charged, the smart socks should last 1 at least day. The cores will take 90 minutes to fully recharge each. You will have to charge each core separately in the charging cradle.

  • DO’s

    • Remove the core unit from the sock before washing

    • Wash inside out in cold water by hand only

    • Air dry only

    • Use your spare pair of socks whilst you are waiting for one pair to dry

    DON’Ts

    • Do not bleach

    • Do not dry on direct heat (radiator/dryer)

  • There are a few things you can try if you cannot connect the socks: Ensure the cores are charged Take the cores out of the sock cradle, wait 10 seconds and place them back in. Reset the pairing – you can do this by clicking the person icon in the top right corner of the app and scrolling down to ‘reset pairing’. Turn the phone on and off Uninstall the app and reinstall – contact o.greenhalgh@lancaster.ac.uk for a QR for reconnecting to your profile.

  • Once you have connected the cores, you will see a foot icon at the bottom of the app, click on this and you will see a pressure map of each foot. You should see colours change as you move. Red indicates higher relative pressure, and blue indicates lower relative pressure.

  • No, you will not receive high pressure alerts with this device. You are advised to check the areas of higher pressure using the real-time pressure data to help monitor where pressure may be building up under your foot.

  • No, the pressure data and alerts provide you with more information to help you check your feet and know when to put your feet up and have a cup of tea!

  • Pressure (bottom of your feet only) Cadence/walking speed Daily steps You will receive a weekly report of your activity from the research team.

  • Research has shown that wearing the smart pressure-monitoring devices (like the ones used in this study) for 4.5 hours a day, significantly reduces your risk of developing an ulcer. Therefore, we recommend wearing the socks for at least 4.5 hours a day.

  • Please stop wearing the socks immediately and contact s.skidmore@keele.ac.uk at the soonest opportunity, and your healthcare specialist if necessary.

Sensoria Insoles

  • Place the charged cores into the cradles on the feet (the cores are not specifically sided so you can place the cores on either side). The cores have two white lines which line up to the two white lines in the cradles on the sock.

  • Place the Sensoria Core into the charging cradle, ensure the USB is plugged into the charging cradle and plugged into a power source.

  • Once fully charged, the smart insoles should last 1 at least day. The cores will take 90 minutes to fully recharge each. You will have to charge each core separately in the charging cradle.

  • You can wipe down the insoles with antibacterial wipes.

  • There are a few things you can try if you cannot connect the insoles: Ensure the cores are charged Take the cores out of the sock cradle, wait 10 seconds and place them back in. Reset the pairing – you can do this by clicking the person icon in the top right corner of the app and scrolling down to ‘reset pairing’. Turn the phone on and off Uninstall the app and reinstall – contact o.greenhalgh@lancaster.ac.uk for a QR for reconnecting to your profile.

  • Once you have connected the cores, you will see a foot icon at the bottom of the app, click on this and you will see a pressure map of each foot. You should see colours change as you move. Red indicates higher relative pressure, and blue indicates lower relative pressure.

  • No, you will not receive high pressure alerts with this device. You are advised to check the areas of higher pressure using the real-time pressure data to help monitor where pressure may be building up under your foot.

  • No, the pressure data and alerts provide you with more information to help you check your feet and know when to put your feet up and have a cup of tea!

  • Pressure (bottom of your feet only) Cadence/walking speed Daily steps You will receive a weekly report of your activity from the research team.

  • Research has shown that wearing the smart pressure-monitoring devices (like the ones used in this study) for 4.5 hours a day, significantly reduces your risk of developing an ulcer. Therefore, we recommend wearing the insoles for at least 4.5 hours a day.

  • Please stop wearing the insoles immediately and contact s.skidmore@keele.ac.uk at the soonest opportunity, and your healthcare specialist if necessary.